Netball Victoria affiliates are advised that where a complaint, incident or matter arises which may be dealt with under Netball Australia's Integrity Policy Framework, Conduct & Disciplinary Policy, then it is to be resolved in accordance with the processes in the Child Safeguarding Policy, to the exclusion of all other Netball Victoria disciplinary policies or processes.
For the avoidance of doubt, this means that where a complaint relates to child safety and falls within the scope of the Child Safeguarding Policy it will prevail and any such complaint shall be dealt with in accordance with Child Safeguarding Policy and not the Netball Australia Member Protection Policy (or any other Policy).
Member Protection Training
The Member Protection Policy now requires complaints managers to undertake free Play by the Rules training. As a minimum, complaints managers should complete the Complaint Handling Program. Play by the Rules also offers other free training programs that would be off assistance to complaints managers.
Access and complete the Complaint Handling Program here.
Complaints Managers
It is a requirement of Netball Victoria (NV) that all affiliated associations and leagues appoint a complaints manager. NV maintains a database of current complaints managers and will contact you regarding development workshops or courses in your region.
Access and complete the Complaint Handling Program here.